This Policy sets forth the process to be followed when Buyer and Seller have used the system and choose to use the Dispute Resolution process to resolve differences between them.
Both parties may choose to have their dispute arbitrated by the BlogWorld Team. The role of the Team is to carry out the necessary actions to resolve the case in an impartial and evidentiary manner. You acknowledge that the Dispute Team's verdict is final, binding and irreversible.
Once a dispute is opened, the Buyer is given 14 days to respond to the dispute. Otherwise, the dispute will be automatically forfeited and the amount will be transferred to the Seller's account.
Once a dispute is opened, the Seller is given 14 days to respond to the dispute. Otherwise, you will automatically lose the dispute and the amount will be transferred to the Buyer's account.
1 - The problem
The claimant must select the Project and the payment(s) with which he or she is not satisfied. A User may challenge all Milestones related to a single project.
The question will then be described and why the dispute arises. From this step to #3, users are encouraged to attach any files that may support their claims.
Finally, the claimant is asked to enter the amount he is willing to pay for the Project (if he is a Buyer) or wishes to be paid for the Project (if he is a Seller). The amount could be between 0 and the total amount of the milestone payments in question.
2 - Negotiations
In this step, either party may negotiate partial compensation or (after a period of time) elect to have the Dispute Team arbitrate the dispute. Both parties will have the opportunity to tell their side and negotiate terms to resolve the problem between the parties.
Only the party who originally filed the dispute can cancel it. If the matter cannot be resolved by negotiation, either party may choose to pay the Arbitration Fee so that the dispute is arbitrated by the Dispute Team. The arbitration fee will be refunded if the dispute is resolved by mutual agreement or cancelled prior to arbitration.
3 - Final Offers and Tests
After one of the parties involved has paid the arbitration fee, the other party has 4 days to pay the fee as well.
If the respondent does not pay the arbitration fee within 4 days, the result will be in favor of the party who initiated payment of the arbitration first.
If a solution is found before the respondent pays the fee, the arbitration fee will be refunded.
This is the last stage in which both Users can present their evidence. Then they will no longer be allowed to submit evidence. The dispute will be resolved on the basis of the evidence provided through the Dispute Resolution System, or that the Team itself can provide, such as the description of the project and the correspondence between the parties.
4 - Arbitration
The Team will review the evidence and other information provided to make a decision (usually within 48 hours). Dispute verdicts are final, binding, and irreversible.
Evidence Requirements for Your Dispute
If you decide that the Team will arbitrate your dispute, you agree that the Team will read all correspondence on the Site and download or access, and test (if necessary), all uploaded files, programs and websites relating to the dispute for the sole purpose of resolving the dispute.
You are encouraged to submit all documents you have and to support your claim.
Email correspondence as screenshots or .eml files. If you send screenshots, make sure that the "To", "From" and "Date" bars are visible. Email correspondence in *.txt or *.doc format or any other word processing software will not be accepted. As proof of external correspondence, users should provide screenshots of their entire unedited conversation.
Instant messaging conversations should be sent as screenshots of the conversation.
It is recommended to use the internal communication system to provide evidence in the event of a possible controversy.